Call Center

8 metrics to measure customer satisfaction customer service

Non-price aspects of customer experience scoring are constantly gaining higher relevance. The heart of the matter is simple: measuring customer satisfaction allows you to better understand the demand, find out what your customers like most, and find the areas for improvement.  But how can you understand what your customers feel and improve customer experience? The […]

Call Center

Global Standard

15 Important Inbound Call Center Metrics You Should Track Today An inbound call centre acts as the link between the customer and the company by handling incoming live calls for customer service. That’s why it’s necessary to ensure that your call centre agents perform well on all calls.  A good way to do this is […]

Call Center

Call Center Operations

Interested in call centers operations? Efficient call center services are vital for building a loyal and satisfied customer base. This is important because happy customers lead to an enhanced company image and brand loyalty. However, call centre operations are complex and time-sensitive.  It requires strategic planning to keep your contact center running smoothly and profitably. In this article, we […]

Call Center

Call center features/call center monitoring

What Is Call Center Quality Monitoring Software? Call center monitoring and management software is a set of tools designed to help call center managers enhance the performance of agent teams and therefore improve customer experience. Such solutions include various management features for call center quality assurance and monitoring performance of each individual agent. Nexgies Cloud […]

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