Call Center

Global Standard

15 Important Inbound Call Center Metrics You Should Track Today An inbound call centre acts as the link between the customer and the company by handling incoming live calls for customer service. That’s why it’s necessary to ensure that your call centre agents perform well on all calls.  A good way to do this is […]

Call Center

Call Center Operations

Interested in call centers operations? Efficient call center services are vital for building a loyal and satisfied customer base. This is important because happy customers lead to an enhanced company image and brand loyalty. However, call centre operations are complex and time-sensitive.  It requires strategic planning to keep your contact center running smoothly and profitably. In this article, we […]


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